STUDIO POLICIES, PROCEDURES, TERMS & CONDITIONS

High Level Fitness & Spin Studio Inc. (the Studio)
940 8th Street South Martensville, SK S0K2T1
Studio owner: Darla Schiebelbein
Email: info@highlevelfitness.net | Website: www.highlevelfitness.net

1. General Conduct and Studio Etiquette
High Level Fitness & Spin Studio Inc. (“the Studio”) is built on respect, inclusion, and community. To maintain a positive and safe environment for all participants, instructors, and staff, all members are expected to conduct themselves in a manner that upholds the integrity of the Studio.

Respect and Behavior

• Treat all instructors, staff, and participants with respect and courtesy.
• Disruptive, aggressive, or unsafe behavior will not be tolerated and may result in suspension or termination of participation without refund.
• Verbal or written harassment of any kind, including online or through social media, will result in immediate removal from the Studio community.

Studio Courtesy

• Arrive on time and be prepared to begin class at the scheduled start time.
• Follow instructor guidance and respect the equipment and space of others.
• Personal belongings should be stored in designated areas.
• Equipment should be wiped down and returned to its proper place after use.

Disciplinary Action

The Studio reserves the right to issue verbal or written warnings, suspend, or terminate participation for behavior that violates these standards. Decisions made by Studio management are final.

2. Class Cancellation, Waitlist, No-Show Policy
To ensure fair access to all participants and maintain the integrity of our scheduling system, the Studio enforces the following policies:

2.1 Class Cancellation Policy
Cancellations must be made at least 10 hours before the class start time through our online booking system; simply remove yourself from the booking.

Cancelling a booking within the 10 hour cancellation policy will not result in a penalty and for punch pass holders, the class credit will be returned to your account.

Cancellations that are less than 10 hours in advance will result in an automatic fee:

• Introductory month: $18 late cancellation fee.
• Drop-in: full drop-in fee will be forfeited with no refund.
• Punch passes: one class credit will be forfeited.
• Monthly memberships: $18 late cancellation fee.

2.2 No-Show Policy
Failure to attend a booked class without canceling constitutes a no-show.

No-show will result in an automatic fee:

• Introductory month: $18 no-show fee.
• Drop-in: full drop-in fee will be forfeited with no refund.
• Punch passes: one class credit will be forfeited.
• Monthly memberships: $18 no-show fee.

2.3 Waitlist Policy
A waitlist is enabled for all class offerings at the Studio. Members choose to add themselves to the waitlist for full classes. The booking system will automatically promote you into the class if a space becomes available - at any time - and you will be notified. Once promoted, the standard late cancellation and no-show rules apply.

• Ensure that text message notifications are enabled in your booking profile so you receive waitlist updates.
• If you remain on the waitlist, it is your responsibility to be prepared to attend class within any time frame remaining.
• If you have not been promoted and/or decide that you no longer want to attend the booking, It is your responsibility to remove yourself from the waitlist.
• If you are promoted and you no longer wish to attend, you must remove yourself from the booking before the 10 hour late cancellation and no-show rules apply.
• If you are promoted within the 10 hour late cancellation and no-show policies, you will have to attend the class or pay the late cancellation fees appropriately.

2.4 Summary of Cancellation Fees & Penalties
It is the responsibility of the member to add/remove themselves to/from bookings (classes) accordingly. By adhering to the cancellation and no-show policies, members will avoid extra charges. Fees will be automatically charged to the debit/credit card on file.

3. Health & Safety Expectations
Participants are responsible for ensuring they are in suitable health to participate in physical activity. All individuals are encouraged to consult a physician before beginning any exercise program. Parents or guardians providing consent for minors confirm that the participant is physically fit for studio activities.

The Studio maintains a clean and safe environment with regular sanitation and adherence to public health guidelines. Participants must immediately report any injury, illness, or unsafe condition to staff.

4. Payment Terms (including refunds or pauses)
All initial fees must be paid in full prior to participation. Prices are subject to applicable taxes (GST). Drop-ins, punch passes, and introductory offers are final sale and non-refundable. Membership pauses or cancellations are subject to the terms in each membership section.

The Studio reserves the right to change pricing or payment structures without advance notice. Existing members will remain on their agreed rate until renewal.

Refunds will not be issued for missed classes, unused passes, or retroactive cancellations.

4.1 OG Founding Member Program
Members who enter into a 12-month membership between January 1, 2026 and December 31, 2026 will receive the OG Founding Member Rate of $135 per month ($1,620 annually).

The OG Founding Member Rate will remain in effect for as long as the member maintains an active 12-month membership and continues to renew without terminating or allowing the membership to lapse.

If the membership is terminated, expires without renewal, or otherwise ends, the member’s OG Founding Member status and associated rate will end permanently. If the member subsequently purchases a membership, the then-current membership rate will apply.

The OG Founding Member Program is available only during the promotional period of January 1, 2026 through December 31, 2026 at 11:59 p.m. Central Saskatchewan Time. OG Founding Member status is non-transferable.

4.2 High Level Fitness & Spin Studio Fee Structure

• GST will be added to all studio fees.

5. Waiver Reference (“Must Be Signed Before Participation”)
All participants, or the parent/legal guardian of any participant under 18, must complete and accept the Studio’s Waiver and Release of Liability before participating in any class, session, or event. Participation without a signed waiver is not permitted under any circumstances.

6. Membership / Punch Pass Structure and Renewal Rules
An active account through our booking system is required for all participants. A valid credit card must be stored on file for applicable charges, including memberships, late cancellation fees, and workshop registrations.

The Studio reserves the right to cancel or reschedule classes that do not meet minimum attendance. Such cancellations are not grounds for refunds or retroactive compensation.

6.1 Introductory Month Terms
Available to new members only who have not previously purchased a recurring membership. Punch pass or drop-in clients are eligible. The $89.00 introductory month (plus tax) is final sale, non-refundable, non-transferable, and non-extendable.

6.2 Drop-In Terms
Drop-in passes provide single-class access and expire after use. They are non-refundable and non-transferable.

6.3 Punch Pass Terms (3 and 10 packs)
Punch passes are valid for any regularly scheduled class and expire three (3) and six (6) months respectively from the purchase date. Unused credits after expiry are forfeited. Passes are non-transferable and non-refundable.

6.4 Monthly Membership Terms
Monthly memberships are automatically billed monthly from the activation date. A minimum of seven (7) calendar days written notice to the Studio’s email is required to cancel before the next billing cycle. Membership freezes are available for up to 90 calendar days due to illness, injury, or approved personal circumstances.

6.5 6-Month Membership
The 6-month unlimited membership is a fixed six (6) month membership billed monthly, bi-weekly, or paid in full.

A minimum of thirty (30) calendar days’ written notice to the Studio’s email is required to request early termination or to prevent automatic renewal.

Early termination prior to the completion of the initial six (6) month membership term is subject to an early termination fee equivalent to one (1) month of the applicable membership fee, plus payment for the 30-day notice period.

Medical or relocation exceptions may be considered with appropriate documentation in accordance with Section 6.8.

6.6 12-Month Membership
The 12-month unlimited membership is a fixed twelve (12) month membership billed monthly, bi-weekly, or paid in full.

A minimum of thirty (30) calendar days’ written notice to the Studio’s email is required to request early termination or to prevent automatic renewal.

Early termination prior to the completion of the initial twelve (12) month membership term is subject to an early termination fee equivalent to two (2) months of the applicable membership fee, plus payment for the 30-day notice period.

Medical or relocation exceptions may be considered with appropriate documentation in accordance with Section 6.8.

6.7 12-Month OG Founding Member Program
The OG Founding Member Program is a special 12-month membership available to qualifying members who enroll during the promotional period outlined in Section 4.1. All applicable 12-month membership terms, including early termination, renewal, pause, and cancellation provisions, apply to OG Founding Members.

6.8 Waiving Early Termination Fee
The applicable early termination fee may be waived only where a member must terminate their membership due to:

• Medical reasons (illness or injury): A written request must be submitted to the Studio’s email with supporting medical documentation. Management will review the request.
• Relocation: A written request must be submitted to the Studio’s email with supporting documentation. Management will review the request.

Approval of an exception is at the discretion of Studio management and requires appropriate supporting documentation.

6.9 Student & Senior Pricing
Because movement should be accessible, High Level Fitness & Spin Studio offers 15% off all class passes and memberships for full-time students and guests aged 60+. Proof of eligibility is required at sign-up. Students renew verification annually; seniors verify once. Discounts cannot be combined with other promotional offers.

6.10 Membership Pause Policy
For temporary interruptions due to documented illness, family emergencies, or other reasonable circumstances, the member may pause their membership.

• Pause duration: a membership may be paused for a minimum of 7 days and a maximum of 90 days within an active membership term.
• Billing and term extension: the monthly billing will be suspended for the duration of the approved pause period, and the contract end date (and auto-renewal date) will be extended by the number of days paused.
• Fee: there is no fee to pause a membership for approved circumstances.
• Request: all pause requests must be submitted in writing to the Studio’s email with supporting documentation for the Studio management to review and approve.

6.11 General Contract Terms

• Memberships are non-refundable and non-transferable.
• All other studio policies, rules, and regulations apply to both the initial contract term and any subsequent renewed memberships.

6.12 Summary of Membership / Punch Pass Structure and Renewal Rules

All non-contract sales are non-refundable, non-transferable and non-extendable unless otherwise stated.

7. Digital Media Release Waiver and Consent
We love showcasing the incredible energy and accomplishments of our community. To celebrate the achievements of our instructors, staff, and members, the Studio may capture photos and videos during classes and events for promotional purposes. By participating, you grant the Studio permission to capture and use images and video featuring you for promotional and marketing purposes. This includes use on the Studio’s website, social media platforms, and other digital channels. You waive any right to inspect or approve final materials or receive compensation. Parents or guardians of minors provide consent on behalf of the participant.

8. General Liability and Policy Modifications
The Studio reserves the right to modify its rates, policies, procedures, and terms at any time. Updated versions will be posted on the Studio website and communicated as necessary. Continued participation constitutes acceptance of the revised terms. These policies are designed to ensure fairness, safety, and professionalism for all participants and staff.

Last updated: September 2026