• Arrive on time and be prepared to begin class at the scheduled start time.

• Follow instructor guidance and respect the equipment and space of others.

• Personal belongings should be stored in designated areas.

• Equipment should be wiped down and returned to its proper place after use.

Disciplinary Action

The Studio reserves the right to issue verbal or written warnings, suspend, or terminate participation for behavior that violates these standards. Decisions made by Studio management are final.

2. Class Cancellation, Waitlist, No-Show Policy
To ensure fair access to all participants and maintain the integrity of our scheduling system, the Studio enforces the following policies:

2.1 Class Cancellation Policy
Cancellations must be made at least 10 hours before the class start time through our online booking system; simply remove yourself from the booking.

Cancelling a booking within the 10 hour cancellation policy will not result in a penalty and for punch pass holders, the class credit will be returned to your account.

Cancellations that are less than 10 hours in advance will result in an automatic fee:

• Introductory month: $18 late cancellation fee.

• Drop-in: full drop-in fee will be forfeited with no refund.

• Punch passes: one class credit will be forfeited.

• Monthly memberships: $18 late cancellation fee.

2.2 No-Show Policy
Failure to attend a booked class without canceling constitutes a no-show.

No-show will result in an automatic fee:

• Introductory month: $18 no-show fee.

• Drop-in: full drop-in fee will be forfeited with no refund.

• Punch passes: one class credit will be forfeited.

• Monthly memberships: $18 no-show fee.

2.3 Waitlist Policy
A waitlist is enabled for all class offerings at the Studio. Members choose to add themselves to the waitlist for full classes. The booking system will automatically promote you into the class if a space becomes available - at any time - and you will be notified. Once promoted, the standard late cancellation and no-show rules apply.

• Ensure that text message notifications are enabled in your booking profile so you receive waitlist updates.

• If you remain on the waitlist, it is your responsibility to be prepared to attend class within any time frame remaining.

• If you have not been promoted and/or decide that you no longer want to attend the booking, It is your responsibility to remove yourself from the waitlist.

• If you are promoted and you no longer wish to attend, you must remove yourself from the booking before the 10 hour late cancellation and no-show rules apply.

• If you are promoted within the 10 hour late cancellation and no-show policies, you will have to attend the class or pay the late cancellation fees appropriately.

2.4 Summary of Cancellation Fees & Penalties
It is the responsibility of the member to add/remove themselves to/from bookings (classes) accordingly. By adhering to the cancellation and no-show policies, members will avoid extra charges. Fees will be automatically charged to the debit/credit card on file.

3. Health & Safety Expectations
Participants are responsible for ensuring they are in suitable health to participate in physical activity. All individuals are encouraged to consult a physician before beginning any exercise program. Parents or guardians providing consent for minors confirm that the participant is physically fit for studio activities.

The Studio maintains a clean and safe environment with regular sanitation and adherence to public health guidelines. Participants must immediately report any injury, illness, or unsafe condition to staff.

4. Payment Terms (including refunds or pauses)
All initial fees must be paid in full prior to participation. Prices are subject to applicable taxes (GST). Drop-ins, punch passes, and introductory offers are final sale and non-refundable. Membership pauses or cancellations are subject to the terms in each membership section.

The Studio reserves the right to change pricing or payment structures without advance notice. Existing members will remain on their agreed rate until renewal.

Refunds will not be issued for missed classes, unused passes, or retroactive cancellations.

4.1 Founding Member Program
Members who sign up for a 12 month membership throughout January 1, 2026 - December 31, 2026 will be offered this lifetime rate of $135 monthly ($1620 annual) that will renew annually at the set fee. Should the contract be terminated - at any time - this rate will no longer apply; contracts cannot be transferred.

The founding member program promotion will end as of December 31, 2026 at 11:59 pm (central Saskatchewan time).

4.2 High Level Fitness & Spin Studio Fee Structure

• GST will be added to all studio fees.

5. Waiver Reference (“Must Be Signed Before Participation”)
All participants, or the parent/legal guardian of any participant under 18, must complete and accept the Studio’s Waiver and Release of Liability before participating in any class, session, or event. Participation without a signed waiver is not permitted under any circumstances.

6. Membership / Punch Pass Structure and Renewal Rules
An active account through our booking system is required for all participants. A valid credit card must be stored on file for applicable charges, including memberships, late cancellation fees, and workshop registrations.

The Studio reserves the right to cancel or reschedule classes that do not meet minimum attendance. Such cancellations are not grounds for refunds or retroactive compensation.

6.1 Introductory Month Terms
Available to new members only who have not previously purchased a recurring membership. Punch pass or drop-in clients are eligible. The $89.00 introductory month (plus tax) is final sale, non-refundable, non-transferable, and non-extendable.

6.2 Drop-In Terms
Drop-in passes provide single-class access and expire after use. They are non-refundable and non-transferable.

6.3 Punch Pass Terms (3 and 10 packs)
Punch passes are valid for any regularly scheduled class and expire three (3) and six (6) months respectively from the purchase date. Unused credits after expiry are forfeited. Passes are non-transferable and non-refundable.