HIGH LEVEL FITNESS & SPIN STUDIO INC. PRIVACY POLICY

Effective Date: October 26, 2025

1. Introduction

High Level Fitness & Spin Studio Inc. ("the Studio," "we," "our," or "us") is dedicated to protecting your privacy and respecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website (www.highlevelfitness.net), our online booking platform (Glofox), and all other digital platforms (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and sharing of your personal data in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

2. Information We Collect

We collect various types of information in order to provide and improve our services. This may include:

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

  • Identity Data: Full name, username, date of birth.

  • Contact Data: Email address, phone number, mailing address.

  • Account Credentials: Passwords and other authentication data for the Glofox booking system.

  • Billing Information: Payment details, billing address, and transaction records.

  • Health Data: Emergency contact information and relevant health/injury information provided to ensure safe participation in classes (collected with express consent via the Waiver).

  • Customer Support Interactions: Any information provided when contacting customer service.

2.2 Automatically Collected Information

When you use our Services, we may automatically collect:

  • Usage Data: Log files, browser type, IP address, pages visited, time spent on pages, and interactions.

  • Device Data: Device type, operating system, browser type, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance user experience and analyze trends.

2.3 Information from Third Parties

We may receive data from third parties, primarily our booking platform, Glofox, to ensure your account management and service delivery are seamless.

3. How We Use Your Information

We use your data for various business and operational purposes, including:

  • To Deliver Services: Providing, operating, and maintaining your access to classes, memberships, and purchases.

  • Processing Transactions: Managing payments, order fulfillment, and sending you payment confirmations.

  • Essential Communication: Responding to customer inquiries, sending service-related notifications (e.g., class confirmations, fee notices), and security alerts.

  • Safety: Using emergency contact and health data (as consented) in the event of an emergency or to customize instruction for safe participation.

  • Marketing & Improvement: Customizing and improving our Services, analyzing website performance, and sending promotional communications about new classes or offers (only where you have provided consent).

  • Legal Compliance: Enforcing our Terms of Service, preventing fraud, and complying with any applicable legal or regulatory requirements.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following limited cases:

4.1 With Service Providers

We work with trusted third-party vendors who assist us in providing our Services, such as:

  • Glofox (Booking Software): Your Identity, Contact, Account, and Health/Emergency data are processed by Glofox to manage your bookings and membership. Glofox’s privacy policy governs their handling of your data.

  • Payment Processors: To securely process membership fees, class payments, and one-time transactions. We use Stripe and/or GoCardless for this purpose. We only share the necessary transactional data required to complete the payment. Please refer to their respective privacy policies for details on how they handle your financial information.

  • Cloud Hosting & Analytics: Used for secure data storage, maintenance, and analyzing website traffic.

4.2 Legal Requirements

We may disclose information if required by law, regulation, or legal process (such as a court order).

4.3 With Your Consent

We may share your personal information with other third parties when you provide explicit consent to do so.

5. Consent

By providing your personal information, you consent to our collection, use, and disclosure of that information as outlined in this policy. For sensitive personal information, such as health information and marketing communications, we will seek your express consent.

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent for marketing, you may use the "unsubscribe" link in any email. To withdraw consent for other uses, please contact us in writing using the details in Section 10.

6. Data Security and Retention

We implement industry-standard security measures, including technological and organizational safeguards, to protect your personal information from unauthorized access, alteration, or loss. We rely on the security protocols of our Service Providers (like Glofox) to protect data transmitted and stored through their systems.

We retain your personal information only for as long as necessary to fulfill the purposes outlined above (e.g., maintaining your active membership) or as required by law. Upon request for account deletion, we will remove or anonymize your data unless legal obligations require us to retain it.

7. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Object to Marketing: Opt out of receiving direct marketing communications.

To exercise any of these rights, please contact us using the contact details in Section 10.

8. Children's Privacy

Our Services are not intended for users under the age of 18 without parental consent. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected data from a minor without verifiable parental consent, we will take steps to delete that information.

9. Policy Modifications

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "Effective Date." Your continued use of our Services constitutes acceptance of the revised policy.

10. Accountability and Contact

The Studio has designated the Studio Owner, Darla Schiebelbein, as the individual responsible for overseeing our compliance with this Privacy Policy and applicable Canadian privacy laws.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

By using our Services, you acknowledge that you have read and understood this Privacy Policy.